Mercure Hotel Berlin Zentrum

nice room but awkward design

It is worth the money: not many extra-comfort, but the price is more than decent for such level of comfort and location.

Fabulous hotel with excellent service right where we needed to be

Great hotel and location. Very comfortable bed, total black out curtains, lovely bathroom.

Noisy small room, good location but that’s the only positive

tayed before but this time was below par, won’t be returning, rooms very small and noisy, filling in the hotel all times of day and night for entire stay. Terrible sleep very disappointed

Very good hotel and excellent value for money. Situated in a quiet residential area of Berlin yet within walking distance of the centre. Room was a double one for single occupancy and adequate for that. Bathroom was very good and well equipped with one of the best showers I have experienced in any hotel! Several good restaurants nearby and good supermarket also nearby for incidental foodstuff or drinks. Would certainly stay here again.

The front desk staff here are rather unfriendly. You would expect that being a hotel, the front desk staff would be trained in the culture on hospitality. The only staff members with which I had the pleasure of communing with whilst staying here were the cleaning, maintenance, and food service staff. The front desk staff were reluctant to provide local recommendations when asked, refrained from any remotely pleasant greetings, were indifferent at check out, and the night manager was especially reluctant to provide any assistance (door entry as my key was demagnetized and felt the need to give me a lecture about the hotel’s methods, or a spare garbage bag which I required to gather my excess refuse). The night manager was an especially unpleasant individual to deal with.

The room I stayed in was not clean. After allowing the staff to clean it once, I had to go out and purchase my own cleaning products to do it myself. The mirrors had aeons of dust collected and hardened over them, the shower glass had layers of hardened mineral deposits (not to mention the bathroom floor was well uneven), the windows looking out on to the street were browned with handprints and filth, the bed sheets were covered in hair... it was just a totally filthy environment. I would never stay here again. There is no value in this hotel; especially when you consider how many options there are in the area.