Shilo Inn Suites Hotel - Bend

Very comfortable with friendly staff. Definitely plan another stay at Shilo. Thanks

Great view! Enjoyed feeding the ducks and watching kayakers.

Arrived at the hotel at 4pm check in. I was told by Sara, extremely rude that our room was not ready. I waited in the lobby until 6:25pm only to be told "check in is AFTER 4pm, and if I didn't like it, find another hotel"...yes. she really said that! She said she would call as soon as the room was ready but by 8:15pm, no call had been received. She then proceeded to say my reservation was not a priority because it was booked through a third party (expedia). I asked about the free breakfast and was told it was not available anymore. BEWARNED check the other comments. Extremely late checkins are the norm. The receptionist was a nightmare. No manager to be found on the werkend, th I s was a friday night.

River view rooms are awesome! Well worth the slight upgrade cost. We stayed 2 nights and then requested to extend a 3rd night. Nicole at front desk was able to make it happen in our same room, no moving . Shiloh is situated among many tall pines , very peaceful . Lots of shopping within 3 min

Beautiful lil room, sad it didn’t have a little table inside for our meal, but had a awesome lil jacuzzi tub. Nice view of the river too!

Channels didnt work on Tv, carpet was dirty and had a trail from slider to bathroom of dirt and leaves. Lamps all unpluged, one light bulb didnt work. Overall unexceptionable exspecially during covid.

The rims were old outdated we had a general lack of Maintenance and upkeep. My family and I have been Hotel yeas for over 25 years if I were the owners of this Hotel I would be extremely embarrassed at the way the property lack of general maintenance and upkeep throughout the property.

nice place, a little outdated but still in decent shape, our carpets could have used a good cleaning, but then I believe we were in a Animal unit since I had my Service Dog with me, but still need cleaning. Bathroom fan did not work, of which I forgot to inform them so I hope they read this review, if so unit 503 needs a little service.

From the beginning, I had some bad feelings. For starters, advertising amenities such as breakfast and pool were reasons to choose this hotel, but on arrival this hotel specifically was not allowing either options. Per the front desk all hotels in bend did not have pool use for guests (very untrue). Check in was also a little disappointing as the desk clerk did not seem to want to be helpful in many things (such as only handing out one room key instead of two). But most disappointingly was the room, VERY OLD and OUTDATED (which I could have dealt with). The SMALLEST hotel tv I’ve ever seen (maybe 22”). But what sent us out was the bed, pulled back the sheets to find many small and long hairs. When I went to notify the front desk agent and ask for a different room, and even offer to pay for an upgrade he said there were no rooms available and that they were sold out. (But online directly and 3rd party you could still book other rooms). I was even patient to wait for new sheets to be brought to the room (it was about 10pm) and waited about 20 minutes before I got a call that the front desk was having trouble with getting a hold of someone to bring new sheets and there was no manager to consult with. At that point enough was enough, we contacted the customer service who was SUPER helpful (thanks Gigi) and left. The hotel we went to instead was leaps and bounds better. WITH A POOL AND BREAKFAST offers. NEVER again will I stay, and I hope no one else does.

Check in was so, so. Had called and asked if I could walk to downtown. Was told yes, not true. I was happy to find a great hiking park along river. Robert Sawyer Park. Carpet in room was disgusting, was saved by the great view of the river right outside my door. Was awaken by a phone call from front desk asking what my make and model of vehicle was. I gave my license number at check in and vehicle was parked right in front of room. They asked if I drove a Mercedes, when leaving in the am I saw a Mercedes parked next to mine.