Hampton Inn Lake Buena Vista / Orlando

Receptionist-in-training was totally uninformed about facility and did not have support to help her. As one result we were not provided with the adjoining rooms which we had requested and been told two times previously would be provided. there were other instances of lack of-, or mis-information which made logistics very difficult for my family.

Our stay was very nice. The employees went out of their ways to ensure we had a great time. The room was newly renovated. It was right by the lobby, so it was a little noisy.

Entire hotel is in the midst of a remodel ,lower floors are in process so a bit of inconvenience to/from lobby areas.pool is open, but fitness center is closed.breakfast area is accessible and while a variety, the hot meal is so so. We had a just completed 2nd floor room and the smell of paint is quite strong. The remodel is nice,but appears on the 'cheap' side. I expect the blinds to easily break and we had issues with parking lights not being blacked out. There's a cushioned chair, but super HIGH armrests! Desk is smaller,but a super comfy chair that's adjustable. Very shallow nightstands, but they provide a phone and alarm clock. Microwave and refrigerator, but fridge is TOO LOW. Single serve coffeemaker. Beds were comfy,pillows fine,room temp adjustable and you can set fan to run constant. Shower is water saver, so difficult to rinse longer hair, hairdryer is crappie small,so bring one if you have longer hair. Rooms are clean,quiet,and staff is consistently friendly. We like this location as it's convenient to theme parks, but it is quickly becoming saturated area of hotels,condos, and homes so traffic is an issue. If they don't skyrocket their prices, we will continue to use this location. Had several pictures to show,but they would not download.

The site says there is shuttles to the theme parks. When we enquired about them there was only one at 7am and one at 5pm. The parks don't open until 9am. We were very disappointed as this is one of the reasons we picked this hotel.

The construction in the hotel caused a major inconvenience due to the fact the lobby was not accessible without going outside. The beds were too soft and not firm enough. Staff was very friendly and helpful.location was good and convenient to restaurants in the area. Overall was not up to par with what I expected from the Hampton Inn.