2/10
The stay itself was good, and of course at the historic Watergate Complex. However, they have exhibited the worst of US hotel deposit/card authorisation culture.
After taking the initial deposit as per their expected terms, they took a further justified charge accounting for the resort fees and the breakfast I ordered via room service totalling to slightly more than $150 (that breakfast included an exorbitant 22% service charge I should add... pretty sure D.C. Council ruled last year that service charges were capped at 20%).
However, a few hours later (a cynic would say, somehow coincidentally after I collected my luggage) they made an additional charge to my card over $120. This was for a "Liquor" fee. I drank none of the alcohol at the minibar and ordered no alcohol to the room.
My only possible explanation is that I left a wine of my own. As I only had a glass, I left the almost full bottle in the fridge in case housekeeping or what not wanted it. Ironic.
This is simply a "possible explanation" as I am yet to gain clarification from the hotel, over 72 hours later. It is now Monday evening, I checked out Friday morning, and contacted them numerous times on Friday and Saturday after the charge. No contact with info apart from updated bill.
What is even more worrying, is a further charge of almost $200 was attempted but luckily my bank blocked this one due to fraud concerns. This charge was NOT reflected in updated bill, so I am truly lost there.
A Watergate scandal...
Tyrone
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