2/10
It was extremely unfortunate. My friends and cousins helped me with a convention at the Indiana Convention Center, but when we checked in, there were no keys. The front desk was very hot, and I became dizzy. Due to my medication, I have heat intolerance, and the temperature was too high for anyone—yet I just wanted to get into my room.
The male front desk clerk was kind and willing to help but told us the manager had left for the day with the master key card.
We were shocked and had to wait eight hours, with food in our cooling bags, before we could access our room.
Later, when my cousins came to stay from Saturday to Sunday, their room, hadn't been cleaned, was damaged, and smelled like urine. We received a reimbursement, but they had to drive back to Ohio because we weren't compensated for our troubles.
I will NEVER stay here again. The manager is unreachable on weekends, so if an emergency occurs, it wouldn't be addressed except by the GM, who might not be nearby. This is a liability waiting to happen.
Additionally, during our stay from Thursday to Sunday, was occupied by many children left alone who had free access to the halls—all underage. Although parents were alerted, it didn't help.
I am very upset about these issues and will be contacting Guest Relations today.
Stephanie
Forretningsreise på 3 netter
