Holiday Inn Express Hotel & Suites Indianapolis East

Good Value

The hotel itself was fine. The staff were very accommodating in moving my room after I informed them that the 20 people I just saw coming in together were, in fact, having a party in the room immediately next to my original room. The young lady at the front desk was more than understanding and moved us immediately. The breakfast options were not appealing at all, we opted to eat elsewhere. Our stay was average.

Check-in was quick, however, our room key did not work and we had to get another, but the issue was immediately resolved. The knob to activate the shower was broke and did not work. Otherwise, the room was clean and comfortable. No other issues or concerns. Would recommend to others or stay again.

I’ll let the pictures speak for themselves. From the rusted out leaking faucet to the windows and walls and ceiling literally decaying around us. Apparently no one maintenance worthy on staff and no one in management who’ll take care of any issues brought to their attention. I know this isn’t the first time and literally have no idea how their reviews are actually this high.

Comfortable, large room. Nice facilities

It was okay. I left behind my eye glasses. I have called them to check. But there has been no reply back up until now. That’s little disappointed.

People were friendly and helpful.

I specifically booked a king bed room for my our visit to Indy and when we get there the receptionist gave us a room with two double beds. when asked for a king, she said that since you booked from a third party website (Hotels.com) you forgo some of the rights you have. She said they have no guarantee to give us the room that we booked from hotels.com. She somehow managed to gave us the worst room in the hotel, first floor just the opposite of the wending and ice machines, the gym, public restrooms, and a few feet away from the breakfast area. Being in a two double bed room, my wife and I forced to sleep separately and none of us had a good night sleep. we were there for an exam and we certainly did not get a good night sleep at this hotel, people getting ice, and staff starting the breakfast ready at about 5 am. The bath tub did not drain at all. Overall, we paid about $200 for a room that would worse $50 in a one star motel.

Toilet seat was very loose and there was no one in house to repair it. The breakfast selection, service and cleanliness was the best we have ever experienced.

Clean and comfortable. The breakfast was great! Our shower was broken when we arrived, but they fixed it right away the next morning. Very friendly staff, especially the woman who was tending to the breakfast.