The Westin Excelsior, Rome

Tired and worn out decor. Carpet in the room was filthy. Door to the shower did not close fully. Overall attention to detail was missed. It’s difficult to assess 5 stars considering the experience.

Old hotel that definitely needs rooms renovated with staff that didn't speak English at what seemed like with almost exclusively American visitors. Housekeeping would knock and without waiting they would walk right in (even with do not disturb sign on). This happened multiple times. Are you kidding me? Then while I was in the room to feed my 5 month old baby, my husband offered to get me dessert and bring it to the room. Shockingly my husband got harassed (more like yelled at by the concierge guy who then tried to fight him, chased down the road by restaurant employees) for bringing me plated dessert from the hotel restaurant. That's it. All for taking dessert on the restaurant plate outside of the restaurant. It was paid for! Again, are you kidding me??? Would never stay here again after that experience even though front desk and doormen were all very nice.

Hotel is amazing! It was extremely clean, and had a wonderful old school charm.Staff bent over backwards to accommodate us with anything that we asked! The only knock was that the pillows weren't the best!

Hotel is old and needs to be renovated,

Hotel is stunning but prob not for kids. I would say aimed at business men. Lovely staff. Stunning rooms and location.