Novotel Roma Est i Roma

i did enjoy my stay the hotel a bit too far from the city. The room was not clean for my standard , bed sheet never changed also on arrival found spider web in the room

The hotel service was good and room was very clean the pool area could have done with a clean including the area where you could sit for coffee. Location of the hotel was not ideal but we had a car so not a major issue.

Great hotel. Great breakfast. But a bit too inconvenient to Rome city centre.

During my three days stay I have faced the following issues.(1)Since the room was very small I have requested one more room for my kids and the hotel staff said, I don’t get any preference rate as I have booked through hotels.com and the hotel has to pay commission. (2) From the desk officer’s mistake my internet was not working for the first few hours as she forgotten to check-in but just issued door key (3) The desk officer forgotten to guarantee expenses with credit card, hence I was denied at the restaurant for dinner and it was an insult (4) there is no bus, train access to station or city and always depend on taxi which will cost you minimum Euro 20 to the nearest stations. (5) I have fixed the wakeup call on the last day, but the receptionist lady called twice (as she claimed) and no one answered, therefore she ignore to call again and finally I lost my flight (6) from railway station I called hotel to arrange one taxi to go back to the hotel since I never had taxi number, but hotel denied and stated that the taxi will not work that way (7) Breakfast is horrible and almost nothing, however restaurant is good if you dine there & pay (8) there is only one iron box and Ironing stand which is in rotation in entire hotels so better to carry one! (9) When I asked to add my club number, hotel said it is not possible since the booking made through hotels.com which was not the case for me in Novotel Switzerland.

We complained about a significant leak in the bathroom ceiling pouring dirty brown water onto or heads when at the sink. They did absolutely nothing at all. 2 nights like that. Instead of getting an apology and discount at check out, we got hit with $60 in unpaid City Taxes on top of what we had already paid. This could have been easily waived as it was all over Italy, they are just not nice or helpful staff.