Stayed at this hotel for a couple of days this summer to celebrate an anniversary. Before we arrived, we were told that they should keep a note about our anniversary, and we were promised the opportunity to upgrade to a nicer room.
When we arrived, we were met by an annoyed recepionst. We were told by the receptionist that they did not have the opportunity to upgrade us. It was fine, we hadn't paid for it either. But then we were placed in a tiny room with the smell of sewage. We notified the receptionist, who still appeared uninterested and annoyed. However, we got a room change, but still a very small room.
The condition of the rooms is worn, same about the pool area. Apart from that, the view and the outdoor areas are nice. The restaurant is pretty, but the butler is not very friendly.
All in all we did not have a very good experience at this hotel and will never stay here again. We paid 1,193 euros for a tiny room, with a bad view, and bad service. It is rather worth paying twice as much to stay at the Grand Hotel Tremezzo.