Receptionist upon arrival was friendly, but very confused for some reason or other, she may have been tired, making check-in take a bit of time, plus she forgot the tax. The first room we were given was not cleaned by housekeeping, so we had to get another room. We prefer not having our room cleaned daily when travelling, so hung the Do Not Disturb sign on the door. This was ignored by the cleaning staff. Concierge in the restaurant was friendly, and the receptionist when checking out, who seemed to be under training was also very friendly, so overall not bad. Area is a bit void of anything interesting, have to walk a bit or take train. Price was great. Wifi was free.