The Ritz-Carlton Orlando, Grande Lakes

Well kept, beautiful hotel overlooking an amazing golf course

The floors in our room was dirty and so was the hot tub. The employees sometimes always had an attitude when you asked them questions. Very disappointing for my first stay at the Ritz-Carlton.

Very beautiful property. Staff was friendly and efficient. Great food and drinks!

Property was nice and they let us check in early. Room was spacious and clean. Bed was comfortable. However, when we tried to lay down for a nap we quickly found out that wasn’t happening. There were workers pounding with hammers on our balcony and looking in our windows. They locked our balconies (we had two) for the entire time we stayed there. The pounding went on for hours. Also toilet was leaking at the base. I called to complain and they came to fix the toilet immediately but said that the workers were repairing damage from the hurricane and wouldn’t be done until later in the evening. Next morning it was the same thing. I understand that repairs need to be done but maybe tell your guest that your room is being worked on before they check in.

Compare with the four seasons, or even Park Hyatt, it's like the Holiday inn.