The hotel is located in a private area called Playacar, it's a huge gated piece of land with several hotels and residential homes, also a small shoping area.
The BAD: as soon as you walk in, even before you check in, you are "greeted" by the people who want you to become a member and sell you packages etc. They are very pushy and rude.
Generally the room was clean but our 2 beds had bedbugs, our legs looked like we had chickenpox. Public places had no AC, heat was unbearable. Pool was hot, we were there 6 days, never changed the water. WiFi in the room was not good, the best wifi was in public areas.
The GOOD: Nice and safe area, excelent bar staff, waiters and housekeeping staff. Room had AC and was nice and chill, balcony door had a screen to prevent unwanted bugs. Close to 5th avenue (very nice shopping strip).
Other: few latin american guests in the hotel, majority european and north american.
Would definitely go back the Playacar / Playa del Carmen but maybe another hotel.
8 out of 10 only because the waiters, bartenders and housekeeping staff were very nice people.