Super nice staff and clean room, but very small cafeteria, lobby and elevators serve massive crowds of guests. 10-20 minutes to even GET an elevator and they were almost always full, so you pressed the button again and waited again. And again. Lost 30-60 minutes per day waiting on elevators! Stairs for rooms on higher floors 10+ are not possible with luggage so the super slow sloth elevators are the only option. Should have elevator banks for floors 1-10, 11-20, 21-30, 31-40, etc. Every elevator stopped on every floor. Literally, as in literally, took over 20 minutes to get from the room to the lobby! Guests were super frustrated (and then dumped into a chaotic small lobby where lines of people checking in and out were criss-crossing people desperately waiting for and holding elevators). Great location in Chelsea for patient travelers willing to cool their heels in hotel hallways waiting for elevators. Don’t forget anything in your room! It’s faster to walk to 5th Ave and buy it!