8/10 – Veldig bra
19. januar 2025
Customer service can't be beat!
The Cons - The app sucks, period. It's not helpful in any way, specifically the digital key never worked, nor did the check out feature. It also gives very limited information on the actual hotel you are staying in.
The room needed a deep clean. It looked ok on the surface, unless you looked closely. Picture glass was extremely dirty, bathroom floors, cabinets, fixtures and the fronts of the kitchen appliances were pretty gross.
The Pros-- The room was quiet and comfortable and the linens looked clean.
**But the biggest Pro and the reason why I would absolutely return, is the customer service! I had a trivial request and called the hotel. The front desk was extremely helpful, but she personally didn't know the answer to my question. She however promised to pass it on to someone who would... Just to point out here that I did not give my name, just that I would be staying the following two days.
When I actually got to the hotel I had to go to the front office to check in (digital key did not work) and that is when I met ESSAM. I put his name in all caps because it deserves to be. Anyway, Essam knew who I was immediately and not only answered my question but by the relaying of his story it was clear that obtaining the answer had taken him all day!! He went to his manager (also amazing!!!) and the maintenance crew to insure I got my answer. He went way above and beyond and definitely deserves to be recognized, so I truly hope he will be. He was astounding.
Sharon
Sharon, familiereise på 2 netter
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