4/10 – OK
17. november 2024
Hidden fee
We stayed here in May 2024 for a Disneyland trip and loved the convenience of being just a 20-minute walk from the park. We even decided to book this hotel for our next two trips. However, our experience this past weekend (November 15, 2024) was extremely disappointing.
When we checked in, we were blindsided by a $22/night+tax parking fee, totaling over $51 for two nights. This felt like a hidden fee because there was no prior notice about this policy change. The receptionist claimed the fee was introduced in July 2023, but we were never informed, and this was not mentioned anywhere during our booking process.
We already have a reservation for late November, and now it’s too late to cancel without penalty. That means we’ll have to pay another $51+ for parking again, which has left us feeling frustrated and upset.
It’s unacceptable for loyal customers to be caught off guard by additional charges like this. Please update your website and booking platforms immediately to clearly inform your customers about this parking fee. Transparency matters!
Until this issue is resolved, we will strongly reconsider staying here for future trips.
David
David, familiereise på 2 netter
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