Emirates Palace Abu Dhabi

a luxury hotel with extremely friendly staff

Beautiful property, with beautiful grounds, but the standard of service, eating and entertainment options did not match what one would expect from such a world renowned prestigious hotel... Hotel management did little to resolve minor issues to improve the customer experience... Very tight security to access the premises and at times did not make you feel like a welcomed guest... Plastic coin shaped room keys are gimmicky and tacky. Would be better with credit card sized room keys to fit in pockets/purses. In-room toiletries are in cheap plastic bottles.. The hotel could update these bottles, such as have them in the shape of the beautiful palace building would have been a nice touch and provide the bathroom area with more of a wow factor... Bed and pillows comfortable.. bedding luxurious.. changed everyday.. Outside space is amazing. Sand on the beach area extraordinary. insufficient buggies readily available to move guests around conveniently. All dining experiences great. Food/service excellent. Complimentary bottled water always readily available. However, a complimentary fruit juice alternative would have been a nice touch.. Fruit and snacks delivered daily, one piece of fruit only. Should offer a small fruit bowl or options for turn down service.. Overall a lovely hotel, but a few extra small touches, could deliver the real wow factor it deserves... just expected more.. having stayed in other places with impeccable service/attentiin to detail.

We stayed 3 nights in this amazing palace and must say that everything was in to its highest level.

I have been to many luxurious resorts and this one is beyond my expectations. Every staff we faced gave us amazing services and accommodate our requests. We were treated like an royal customer and would come back here next time.

こちらのサイトの朝食付きプランで予約しましたが、ついていないプランと言われて、クラブラウンジで代わりに軽食をいただきました。ホテル側のミスではなく予約サイトのミスだと言い放たれ、予約サイトの営業時間外なので直接の確認できないと言われる始末。 さらに予約サイト経由でどのようなトラブルかとメールが届いたが、ホテル側のミスではないが軽食を提案したからと当て付けがましく書かれたものであった。 期待していただけにとても残念です