Residence Inn by Marriott Plazzio East

Great room.. we were in town for a family wedding.. We will stay there again!

Unfortunately we got to our room, and the trash from the people before us was still in the kitchen and the odor was permeating throughout the suite. Then in the bathroom, there was hair all over the floor! Ewwe! I did not adress when we first got there as we traveled four hours and were exhausted upon arrival. The bed was comfy and seemingly clean, and we were anxious to get some shut eye. The next morning I addressed the issues with the front desk with the woman, and male subject working the desk the morning of July 17, 2019. The man also at the front desk apologized, and explained that he had been short staffed and assured it would not happen again, and he would address the issue. I understand being in a rush and overlooking something maybe once, and verbally articulated this. So we went on about our day with the expectation the issue would be resolved. (*side note: before we left the room I left a kleenex on the floor to check if it had been moved to see if the floor had been vacuumed or picked up. The Kleenex was still there in the same spot. The beds were not made and the sheetswere unchanged. I left the drapes closed and the air on this day. When we returned the draped were opened. So someone was in our room, but nothing done. I was SO disappointed, and frustrated with housekeeping (Becky was the name on the card), the front desk, and the man that had been there for one month. Nobody took the time to send someone to clean the room. We paid good money for that!

Excellent stay. Beds and pillows very comfortable. Fatima at the front desk was great. So friendly and helpful

Great service, nice bed .. close to lots of shopping and restaurants

Our stay was very comfortable. Nice location and quiet.

Excellent hotel overall. Great rooms, very clean. Only issue we had was that we asked for some extra blankets and the employee that brought it to the room was very unfriendly/ borderline rude and acted like we were causing her so much inconvenience. Everyone else at front desk, breakfast etc were awesome .

Very clean, GREAT breakfast, well located.

Great!

Overall a nice stay. They allowed us an early check in. Staff were pleasant. The accommodations were good except the bedroom was noticeably colder than the living space. I felt like the pet fee was high at $75. It seems it is the same amout regardless of length of stay. For a single night which was how ling I stayed, it is high. There was a fire alarm in the morning and after grabbing my daughter and dog, we went outside and there were no staff around to give explanation or reassurance or the all clear.