When we got to the building, we were asked to pay again, even if we already paid thru hotels.com. We were told that the card was decined (not my card), that we should pay, and then contact hotels.com to fix the problem later. Personally, I'm not a fan of recunds, so we asked if we could call hotels.com first (which was a long, yet productive conversation). It was a fault on their part and their payment system, and we didn't receive any prior message that they had a problem. It was an inconvenience for us, for them, and for the other guests waiting in line. I thought that it was weird to ask the guests to pay again, when they've already paid. We were on traveling mode and booked all hotels thru hotels.com, and ithis was the only accommodation we had a problem with. Since the accommodation is on hotels.com's listing, we unfortunately expected that the business runner and hotels.com have a form of communication. Apparently, they don't.
The room was fairly new. There's a kitchen, and big parking space with EV chargers. Uncomfy bed with small pillow. Trash bin not emptied. And a drunken man living/staying on the same floor, greeting the guests - he was harmless though. It was an okay stay for 1 night.