Good atmosphere. Warm welcome and good assistance in arranging pick up at the airport late evening. In addition the hotel assisted in arranging car rental at the neighboor - very good car rental prices. Could recommend this company : DIMITRIS & TOULA KAFETZAKI, the best service I have ever been given in a car rental office!
Then back to the hotel, the elevator was the smallest ever been in. However no problems. The room was very small and needed renovation and there were no chair. Standard was only 2-3 on the room.
The safe in the room was not stock to the wall, anyone could just carry it with them. Our safe did not work, however it was quickly replaced, good service.
Bathroom was very small, my husband had problem to fit in the shower. No extra payment for safe and aircondition, medium prices. The Nice outdoor restaurant on the proffecional pictures of the hotel was not open. We went to the 5th floor and it was under renovation and we had to eat breakfast at the neighboor night pub. So we did not get the expected experience of the roof restaurant with the habour view. Breakfast was average with scrambled and boiled egg.
The beach was to far away for walking, so we had to walk 10 mins to take the bus to the beach. Great beach area with lots of tavarnas. The city of Heraklion has a lot to offer, old town and shopping. Very nice walking street with lots of restaurants to visit in the evening. Can be recommended for a short stay to include city adventure and beach.