For your mental and physical well being, please do not stay here!. We booked this place to give the benefit of the doubt - on day one they have 1 elevator working, hotel room is not the cleanest, our pillow smells, our towels has stain. i’m
not sure how this place is still operating with no elevator, on the last day, we have to walk up the stairs and down the stairs 16 floors. we have to go on the back door through a sketchy creepy stairs to go down to the lobby and back up again, finally a security to come with us for our safety, ( i’m a mom with 2 young girls under the age of 10) EVEN the security seems exhausted waking these stairs with us. I asked kindly if anyone could help us with our luggages as we need to go to the airport time is an essence here with no elevators with 2 young girls and 5 lugages, i was told someone will help us. we waited and waited - no one came, and we were tell to carry all of our lugages down 16 FLOORS, as there is no one to help us. the lady at front desk is a B she is rude, we almost miss our flights - i would think this hotel should atleast have a courtesy to help especially we ASKED for help THREE TIMES! NO GUEST SHOULD have to go up and down the stairs 16 floors by foot! period.