Paradisus Palma Real Golf & Spa Resort All Inclusive

We had such an amazing stay at Paradisus! Thank you for your hospitality. Hotel was beautiful, great selection of food and the beach was incredible!

We returned to this magical resort again. Our third visit, and just finished making reservations for the same time, next year! Royal Service is such a decadent, royal experience and we just love it. Kelvin Fernandez our butler, Luis the beach attendant, and Wanda at the Sunset Bar, were wonderful, taking care of us. Thank you to all the staff at the Paradisus Palma Real for making our vacation so peaceful, relaxing and the absolute best!

The resort location and activities for family are fantastic. I am frequent traveler, did 127 days In hotels and resorts around the world so you know this is coming from someone who travels: 1)the room was so bad in condition, had the curtain fall on my 2 yo sons arm, the room furniture felt like in the 70’s, the toilet won’t flush, the fixtures were falling apart and leaked, when you showered it would flood the bathroom. 2) the food in the main Palma Real was simply bland, room temperature at best and the cook to order station was always overcooked food or limited selection. 3) the pool in kids zone had some broken tiles, both of my kids and others in the pool had a cuts in their feet 4) the front desk service is just awful, called serval times regarding my room and nothing was done, I asked for sheets and blanket for the pull out couch 3 calls and 4 hours later no one showed up, I walked around and found someone who got it for me. 5) the booking in restaurant is silly process, no process or structure 6) no one really cares or bothers to follow up after complaints, I even took photos and video to show the condition of the room and no one cared...