Sands Harbor Resort and Marina (No Resort Fee)

The room was very clean. The elevators were not, and in the age of Covid, they should be cleansing constantly. The safe didn`t work. The balcony door didn`t work. The Hotel itself was very nice, and the staff was very friendly and courteous, especially at the desk; where it counts.

The hotel and rooms are a bit dated but the pool, restaurant and staff are amazing. They are doing a lot of remodeling and upgrades to the facilities and the location is perfect.

Old, Expensive, room wall dirty, toilet can’t be flushed, smell horrible. Totally different than the picture.

The pictures is definitely not what you get when you arrive. We were expecting a room over looking the Marina and it was not the room was out dated and the A/C keep resetting to 80. We had to keep getting up to change the temp.

Hotel is in disrepair left as soon as we could get reservations else where. No one available for maintenance when we couldn’t get the tv to work.

Room was not as spacious or updated as pictures shown door was difficult closing. It was Check-in was good rep was informative and friendly. Check out rep was not as friendly we checked out 3 minutes before 7 said we couldn't get grab and go breakfast before 7 or before coffee was completely brewed. We were not given an option for free parking valet parking was self park.

Great location and amenities but the hotel is very dated; dirty carpet, chipped paint, and our room was over looking the roof - not the marina.

The room was absolutely nothing like the pictures. The roof was falling in the kitchen appliances were in the bathroom. Front desk receptionist was amazing and helped get our full refund within a hour after checkin.

The "King Standard" room was booked after reviewing the pictures online. Upon arrival the 8th floor room had some black either dirt or mold on the ceiling and had pieces of plaster separating, the carpet was nasty and torn in places, walls had patches and unpainted, the remote for the TV did not work with volume and on/off, no maid service for 3 days, the bath room had caulking new over bad and little hole in it. Paint peeling off the bath door. Had a broken soap dish, hard water deposit on the shower head, tub facet dropped, toilet tank lid was not the proper one and made getting the flush lever difficult. The toilet did not flush/drain properly. Room was noisy In the morning I asked about another room of if all rooms were the same I was informed the standard kind was not renovated and I needed to book the "premier king" for the renovated room, sure would have been nice to know that!! Breakfast in the morning is a box with instant oatmeal which needs hot water and a bowl not supplied, danish, fruit bowl, and a small mouth full of OJ. Parking was $15 a night or $16 by valet which the girl did either not tell me or did not make it clear upon check-in. Restaurant on the dock/waterfront I went the first night was $$$$ 10 chicken wings for $14 and sandwiches for $22 and up, needless to say did not go back. The location is good walking distance for eating, Walgreens, bars, shops and the beach