RIU Palace Punta Cana All Inclusive

When you arrive no one greets you or directs you. Beds are hard and pillows are small and flat. When I requested additional pillows I was told that they were out. Steak house was terrible service and steaks were tough. Overall The experience was not pleasant.

They help us to have our rooms in better place.

Was a great experience, quick check in, great food and service. The water park was amazing. Need to improve the air conditioning in the rooms and the alcoholic beverages to a more premium quality.

A very nice hotel. The only issue we had was with the pool towels. When we wanted to get 4 towels no towels were available. The towel guy did not seem to care about it. Not a pleasant moment.

I bought this hotel depending on reviews but it was really disappointing. I really don’t understand how people gave this hotel good review. Foods are really so cheap and very poor quality. I spent my whole week with hunger. Even their alacarte restaurant was so bad. They don’t have appointment program and you are waiting at least 1 hour just to enter restaurant. After that you should wait for another hour for to get your food. Everyone expects tip before they service you. There is no entertainment in the hotel. Every night they sing Spanish music from karaoke microphone and they call it “fun”. I strongly think that they manipulate bad reviews from websites. Otherwise there is no reason to give them good review.