I had the pleasure of staying one week at this hotel, and I have to say the service surpasses some of the finest hotels in the world (Shangri La, Savoy, Sofitel etc). The other hotels should send their employees here to be trained.
The lobby are is very beautiful. The rooms are very well maintained and extremely clean. The decor in the rooms are probably typical Italian with tiles on the floors. Not my taste personally, but I guess some people like it this way.
The hotel is centrally located close to the beach and 5 minutes away from the shopping/restaurant area of the town. If you are planning a trip to Sorrento you cannot go wrong with this hotel.
If I were to point out some areas of improvement, it would have to be the hard beds and pillows. The term 'firm mattress' gets a new meaning after this stay. Maybe the Italians prefer it this way, but in Scandinavia we value a bit softer mattresses.