Donovan Hotel

Very nice and neat good service enjoyed my stay

The only problem was that the pool closes at 4pm so if u want to enjoy the rooftop pool you have to either stay 2 nights or get up early on the day you check out because check in is a 3pm but the pool closes at 4pm

I had purchased a suite for June 7th through June 9th and paid for the booking an entire month before the booking date of June 7- June 9th. When I arrived they told me they will be putting a $200 authorization on my debit card, which I understood for any damages that may occur to the suite. Everything was okay until I was leaving. I went to return the key card at the front desk and upon ending conversation he told me I would be charged for my stay. I explained to him I should not be charged for the stay as I had already paid, he said oh okay well have a nice day. Upon me returning home that afternoon, I had gotten charged 2 times on my debit card for 2 additional nights including the $200 authorization hold. I called and spoke with various managers which kept giving me the run around about how it was an accurate charge until I spoke to the day manager who apologized and informed me that the hotel DID make a MISTAKE by charging my card 2 additional nights. I did not receive all of my appropriate funds into my bank account until 7 business days from my check out on June 9th. As you can imagine, It was a very horrible experience explaining this to my bank but they were very understanding. What became even more devastating is knowing the hotel did not send my bank the appropriate faxes or information needed to make their mistake of charging my card over an extra $500 faster nor easier so I did not receive my own money, that they took without permission until June 10th.

First, they told me they were overbooked and moved me to the Hamilton down the street. They did give me a bottle of wine. I was not told I was going back to the Donovan the next day so I was surprised when the person at the Hamilton told me this when I checked in. I then called the next morning about getting into my room and this took a long time and I ended up missing some business meetings. On the plus side,and this was excellent, the Donovan comped my room the first night, had someone carry my luggage to the Hamilton and left me a light snack for the inconvenience. So pluses and minuses. The woman who checked me on Saturday was nice, the gentleman who checked me out was ok.

The bedrooms are so good! Beautiful designs