The service at this riad was welcoming, and genuine. The staff are multi-lingual, knowledgeable, open, and enjoy a good joke. They went out of their way to provide us with information and recommendations - they were possibly the highlight of the already great hotel!
The riad is located 10 mins walk from Jemaa et-Fnaa, next to Bahia Palace, so everything is only a short walk. The riad has a pool downstairs (which we used everyday, given the 43+ deg heat). There was another pool on the terrace (which has a great view!) but it was being renovated at the time of our stay. The rooms were clean, spacious and beautifully decorated.
The breakfasts were filling, and changed a little every morning with what was served.
I would highly recommend this place, and I would definitely go back again next time I visit. My thanks again (from me and my sister!) to the staff at the Riad Flam and Spa for such a wonderful stay!