I was scammed by Hotel Beige. I was checked-into the hotel by staff that did not disclose a basic, advertised amenity I needed was unavailable, at which point my $350-per-night stay was nonrefundable.
I was given my room key and WiFi password, but when I went to login to my remote job, I realized the internet was down. I went back to the front desk and was told the internet had actually been down all day (it was 3pm), and there was no idea when it would be fixed. I was told to go to a nearby WeWork ($250 membership) or find a place to buy a SIM card (only for my phone). Both of these “solutions” would require more of my money on top of the $700, nonrefundable, I had already paid to the hotel. Hotel Beige accepted my check-in, finalizing this transaction, while knowing they were not providing everything they advertised. This is fraud. No compensation was offered by the hotel. Hotels.com said they could not cancel the reservation because of the check-in and offered me a $70 voucher to compensate a $700 stay which was useless to me, as I needed to stay somewhere I could work remotely (like many do). After finding somewhere else to stay the first night of my trip, I went back 24 hours later (3pm, second day) to see if the internet was fixed so I could salvage the second night of my stay. It was not fixed.
I would advise against trusting Hotel Beige to provide everything they say they will.
