2/10 – Dårlig
16. august 2024
$20,000 Hermes Kelly Bag stolen by Housekeeping!
Me and my wife recently stayed at the Intercontinental Bangkok Sukhumvit, and my experience was ruined by a shocking incident that raises serious concerns about the hotel’s safety and security.
On July 18th, during our stay in room #2402, my $20,000 Hermes Kelly bag was stolen. We had checked out at 9:00 am but unfortunately my wife forgot her Hermes bag by the sofa. It was only when we arrived at the airport that she realized the bag was missing. We immediately contacted the hotel, yet we waited an unbelievable six hours for any response.
The hotel management informed us that only two housekeepers had accessed our room after we left, and both denied involvement. Despite this, these employees are still working at the hotel, which makes me question the hotel’s commitment to guest safety.
Even more concerning is the management’s lack of action. Their communication has been severely lacking, and they have refused to take any responsibility. Instead, they pushed all accountability onto their insurance company, which claimed that guests are solely responsible for their valuables.
This incident begs the question: how can guests feel secure if their belongings aren’t safe even in their own rooms? Is the hotel’s safe the only place where valuables are protected? Shouldn’t guests expect their belongings to be secure throughout the hotel?
I urge anyone considering a stay at the Intercontinental Bangkok Sukhumvit to think twice!
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