2/10
They tried to scam pretending they didn't get email confirmation from hotels.com and pretending they put me in a more expansive room once arrived. (not true as I booked triple comfort and they put me in double without private toilet). They insisted for 2 nights asking for a supplement to be paid, after I complained to hotels.com they still wanted me to pay a "supplement" and they didn't want to call togheter hotels.com pretending they didn't speak English. Finally we called togheter with loudspeaker a French speaking agent of hotels.com and the owner somehow gave up. Do not pay anything extra after your booking. I hope expedia can investigate such behaviour further, it's a damage for platforms and for the majority of tenants working correctly. I am using hotels.com almost weekly and never experienced such a behavior. If there is ANY issue on prices it should be fixed between owners and hotels.com, not asking the guest addidional money. Everything I wrote is documented in written and can be shown as proof.
Alberto
Forretningsreise på 2 netter