Barceló Bávaro Palace - All Inclusive

Everything was amazing!!!!

Food was no too good, that same every day

Súper long wait to check in, dirty, smelly, no variety of food. We paid $860 for 3 nights and we were not allowed into the international restaurant located inside the hotel. Meanwhile, our friends paid less and last min had a bracelet with access everywhere. So disappointed. We were for a wedding. We will never return nor recommend this expensive and horrible resort in the beautiful Punta Cana. Also, coffee was horrible and they refused to pick us up from/to airport because they said we booked through Hotels.com and directly through them. We paid $30 each way for taxi.

Mixed feelings about this resort. Pros: beautiful beach, nice resort facilities and great pools Cons: 1) Food wasn't very good, even at the nice restaurants. You could tell that some of the food was pre-made and not fresh. 2) And the biggest con for us was the customer service. As soon as we checked in, the receptionist just gave us an information packet, our key cards and that's it. Didn't tell us which way to go to our room, or give us any information. We were left to figure it out on our own, and the resort is huge! Also we had many issues with "hours of operation": Several times we would come to the main Miramar buffet and they would tell us that they are closed, even though the hours on the pamphlet said they should still be open. This was extremely frustrating. This also happened with the Spa. I booked a massage for 8 pm, so that after the massage (which ended about 9 pm) I would have one hour to relax and use the spa pools and sauna. In the morning, the receptionist at the spa told me they are open until 11 pm. However, after my massage they told me that the spa facilities closed at 9pm. Pamphlet says the spa is open until 10 pm. They did give me a certificate that I could come use the spa facilities the next day, however it was still frustrating. Overall, most of the staff were not very friendly. If I received a good deal on this resort again, I might give it another chance, just because the resort it self was nice, and we loved the mini golf!