Barceló Bávaro Palace - All Inclusive

Mixed feelings about this resort. Pros: beautiful beach, nice resort facilities and great pools Cons: 1) Food wasn't very good, even at the nice restaurants. You could tell that some of the food was pre-made and not fresh. 2) And the biggest con for us was the customer service. As soon as we checked in, the receptionist just gave us an information packet, our key cards and that's it. Didn't tell us which way to go to our room, or give us any information. We were left to figure it out on our own, and the resort is huge! Also we had many issues with "hours of operation": Several times we would come to the main Miramar buffet and they would tell us that they are closed, even though the hours on the pamphlet said they should still be open. This was extremely frustrating. This also happened with the Spa. I booked a massage for 8 pm, so that after the massage (which ended about 9 pm) I would have one hour to relax and use the spa pools and sauna. In the morning, the receptionist at the spa told me they are open until 11 pm. However, after my massage they told me that the spa facilities closed at 9pm. Pamphlet says the spa is open until 10 pm. They did give me a certificate that I could come use the spa facilities the next day, however it was still frustrating. Overall, most of the staff were not very friendly. If I received a good deal on this resort again, I might give it another chance, just because the resort it self was nice, and we loved the mini golf!

excellent resort. been to 6 resorts all over carribean and this is the nicest one

The resort was very nice and beautiful. We had a great stay at this resort. My only complaint is that some of the bar tenders were really rude, specifically the ones at the swim up bar. But other than that I have no complaints with this resort!

Do not book through this hotel chain or this website! I did not visit Punta Cana as a result of the recent events there. Many reports of people dying and several groups of people getting sick. I contacted Hotels.com and tried to change to a hotel in another destination (through the same hotel group) and I was told they cannot change anything without the approval of the hotel. When hotels.com tried to contact the hotel, their phones were "down". When I contacted the hotel, I was told I have to work with Hotels.com...pretty convenient for two companies trying to make money. Although this hotel chain has several resorts outside of Punta Cana, they refused to work with me on changing. Both the hotel and Hotels.com acted like they had no idea there was anything bad has been happening in Punta Cana. I guess they won't care until something bad happens to a guest who booked through them, and they end up with a law suit. Terrible service by Hotels.com and terrible service by the Barcelo Group.