We had a booking for a supreme room with a furnished balcony. That was not what we got! The room we got had a French balcony and we had to move the bed to open the balcony door! We let the front desk know that this is not what we booked. The girl at the front desk was nice and offered to change room. But none of the room actually have a furnished balcony. We got a room on the second floor, sharing the terrace with every other guest, the only difference was that we could step right on out to the terrace from our room. But it was not private, and no city view. The room was dirty, and they never cleaned the terrace area. (We actually asked for this, but it never happened) We stayed for 3 nights. The area is perfect. Lots of lovely restaurants and cafes. The only nice thing about this hotel is the red haired girl at the reception. This is NOT a 4 star hotel. More like 2. Really disappointing, and the pictures online are not showing the truth!! I have pictures, but they won’t upload. I will try to add them later. I will definitely send them in to hotels.com!