15 On Orange Hotel, Autograph Collection

Very beautiful hotel, friendly staff.. location perfect! We had an amazing stay. Highlight for us was the service! 10/10.

Great stay- good service. Towels were a bit shabby and no hair conditioner supplied or available, otherwise everything good

Our stay was wonderful. The staff was very friendly and the hotel is beautiful and very good value for money. The only thing that needs some attention is the travel desk. I know that this is an outsourced company, but their bad service do not do your hotel any justice. I ordered a car for the 8th of January. I made it very clear to the lady when I made the arrangements on the 6th of Jan, that I need to pick up the car not later than@ 9h00 in the morning, since we had to meet friends in Fishoek for the day. When I arrive at the desk to collect the car, she never arranged the car and when the gentleman assisted me he mentioned that I will have to wait 15min for a car. The car finally arrived an hour and 30 minutes later. The lady from the rental agency was rude and the car was not what I asked for. Therefore our day outing was cancelled. Please look into this, since I am sure that I am not the only customer that was unhappy that day Regards Catherine

High Quality of Service, food and central to a variety of restaurants

Pros: Marriott points Big room Good location Cons: Shower dirty when checked in Charged extra for "city view" of an ally the air conditioner of the building next door If the hotel would have refunded the extra money I paid for a bad view and if the hotel had cleaned the room and if there weren't such better alternative options for better price I would give better rating. I moved hotels to a B&B and it is five star expierence for less. If you need Marriott points this place is fine. If you are on holiday go somewhere else.