The Merchant Hotel

Fabulous hotel - it's just really beautiful. The Victorian dining room and bar are amazing and our Art Deco room was spacious ....and everything was spotlessly clean. IMHO they have the COVID response exactly right....everything is clean, sanitiser everywhere, people where masks etc but it still manages to be a hotel and not an operating theatre. We had dinner in the Great Room - delicious and in Bert's Bar again really delicious (particularly the Mussels). Breakfast was amazing too. Seriously one of my favourite hotels ever...anywhere.

Beautiful hotel, couldn’t fault the decor or condition of the room. It really was 5 star luxury! The hotel has a prime location within the heart of Belfast, lots of shops, bars, restaurants within walking distance. We stayed in July, as the covid 19 lockdown was starting to ease off. The hotel has taken care of social distancing well, they have screens at reception and there was a sticker sealing our bedroom door to say the room had been sanitised which gave me confidence. There were also lots of hand sanitiser stations around the hotel. Unfortunately the hydrotherapy spa was closed when we stayed there which we were disappointed with but we can see why this is necessary. Staff at the hotel are very friendly and welcoming and we could not fault the service we received. We ate our evening meal in the bar ‘the cloth ear’. The food was very tasty, I would highly recommend if you are looking for a casual dinner during your stay. We had drinks in the cocktail bar, very pricey but a great experience all round. The cocktail bar is very plush and luxurious and the service was excellent. Breakfast was good, again 5 star service and beautiful breakfast menu. I had smoked salmon and scrambled eggs which was to die for. I am looking forward to return to this hotel and hopefully the spa will be open!

Very clean Friendly staff Gorgeous breakfast

Booked this as a Valentine Treat for my husband and I. It is quite expensive but we always wanted to try this hotel for ourselves. Therefore I would recommend it as a one of treat. Staff were all lovely and accommodation was very nice, spacious rooms.

Absolutely gorgeous hotel. Very luxurious. Top of the line. Made me feel like royalty. Room was so beautiful. One of the best hotels I ever stayed at. Also the restaurants were world class. I highly recommended this hotel to anyone traveling to Belfast who wants absolute luxury. 5 stars

The hotel and staff are very nice. The Jazz bar restaurant which is usually very good let them down badly this time. We arrived on time for our table book for 8:30. We were told the table hadn't been cleared as the previous party had stayed too long. We were asked to take a seat at the bar until the table was ready. As we sat in the bar I watched the head waiter seat two other couples. I spoke to him at again at 9pm. He had obviously forgotten about us. We were shown to a table by a very pleasant waiter who took our drinks order and eventually our food order. The drinks arrived and my wife's starter sometime later. At 10pm our main course arrived. At this time I requested some water for the table and another glass of wine. The meal was very poor. The venison which I have enjoyed on a number of occasions at this restaurant was tasteless and very sinewy the side dishes we had ordered never arrived nor did the water we had requested. The wine arrived some time later as we were waiting for our dishes to be cleared. When the waiter returned to take the desert order without us mentioning the food he apologised for the quality of the meat and advised us our desert would be complimentary. My wife's desert arrived and after this we were unable to gain further service even when orders were taken from the tables immediately to our left and right. After several attempts at attracting the attention of the staff I had had enough. I felt the evening was ruined so we left.

Loved everything. Totally ace stay. Friendly staff, brilliant breakfast and comfy bed. Will be back!

Wonderful as ever

The customer service in the Merchant hotel is exceptional. Simply a fabulous place to stay, you get totally spoiled by all the staff.

Marvellous hotel all round. All staff are fantastic, excellent service. Only one gripe, they don’t have draft Guinness in the bar. Mind boggling being a flag ship hotel in city centre Belfast! AND....what peeved me most...being charged a service charge on pouring a ‘can’ of Guinness!! Really?