Citadines on Bourke Melbourne

Det eneste som skuffet var bassenget! Det var noe med vannet, som om det var noe oljeaktig i den!

Room provided did not correspond to photo, smaller so disappointed. VIP package gift a small bag of sweets,upgrade(?) was a higher floor. Room was comfortable and centrally located in Melbourne. Quiet yet handy to shopping, food, and free tram stop close by.

The stay was a two night / three day stay in the Melbourne CBD to attend both cinema and theatre engagements over a Saturday to Monday period. We booked via one of the Expedia subsidiaries (Hotels.com). The two nights were inexpensively priced and the location good for the purposes we had. The promised early check in was not honoured and we were left with having to check bags in order to get to your 2pm event. The late checkout was not honoured without the need for a further robust conversation. So if you are relying on this hotel to honour early check-ins or late check-outs - please be warned. Also be warned here is NO servicing of rooms on any Sunday and other days as determined by management. There were a series of days that a sign at check in advised meant there was no room servicing. There was no advice of this at time of booking. The room rate was the same whether or not there was any room servicing or not. That said, the rooms were both clean and might be best described as 'functional'. The small touches you find in some other hotels including apartment hotels was absent. The room had a kitchen - but while kitchen utensils were present, there was an absence of certain useful items - like salt and pepper!!. The failure to honour the early check in - something I had relied upon and was a key factor in my decision to book that hotel, represents a major factor to my mind - but clearly not to theirs. I was promised a room upgrade should I return on a future occasion.

Crews are very kind(Thank you for upgrade room for my 10th wedding anniversary trip)and recommended restaurant was fantastic tasty. What a nice area where we want to go. Totally Nice and cosy. ^^ P.S. There is a good burger store nearby this hotel.

Great location- excellent service as usual- friendly reception staff!