Amansala

I booked ocean front room hrough Expedia.I paid upfront for the ocean front room When ee arrived to the hotel, there was no ocean view room left.

Best place to stay in tulum, will be back in May! Friendly staff, great ambiance, food and drinks!

Didn’t get the room type that was reserved the room stank sand all over the floor have to pay extra to have AC on before 9pm (it’s summer in Cancun) the bathroom walls do not even reach the ceiling it’s like an indoor outhouse ..... beach is beautiful the staff try hard .....

This place was amazing. Customer service was exceptional and the food at the restaurant was amazing. I recommend anyone who stays here to get a massage and take a yoga class, it was definitely a lovely experience.

The staff in this hotel aren’t given the credit they deserve from the management. We stayed in the Amansala Chica - and Atika was amazing at looking after us, especially when we had a few issues upon arrival (building work, gave us wrong room). Also the guys at the front desk and the bar are excellent. Once everything was sorted we loved our stay - it’s a great location, with good food and atmosphere. (Although it did feel like you’re less of a priority from management if you’re not part of the ‘bikini boot camp’). Overall though would definitely recommend.

So, I paid $1721 for 4 nights via hotel.com fro 12/28 - 01/01/2020. Fine, I understand that it is peak time and hotels are expensive. But Amansala emails me to threaten me that they are going to cancel my reservation unless I paid an extra $367.48 dollars , stating that hotels.com had the wrong price but now it is my responsibility to pay extra or I would lose the room! So in total I paid $2088 for 4 nights in this hotel with very bad service! The AC only works from 10pm - 7am and sometimes it does not work at all. The flush was constantly broken. People at the front desk don't know and can't really help you and are confused half the time. They were seriously so confused and really bad service.

Amazing hotel and atiquah was the most amazing host on the property.

I loved staying at the Amansala...the staff was very nice and helpful and gracious....I would come again!

Amansala was super accomodating-they arranged transport for us and were right on time. Our breakfast was included and was delicious! Yoga classes were okay, but the beachfront view and close walking distance to restaurants and otjer hotels could not be beat!

Great place, great service, we got upgraded to a better room for a decent price, it was only bad luck that we got there at a time when sargassum was really bad at the beach, so we couldn’t use it. But good experience overall, would stay there again for sure.