Railay Phutawan Resort

Fantastic week, the staff were brilliant and it is a brilliant location. No complaints at all.

We were welcomed and allowed to check in before the 3:00 check in time. We used the pool while waiting for our room to become ready & ate at the restaurant. The pool was not sparkling clean but was still a great feature. We had a major issue which we reported to the staff the morning after it was recognized. They said they would fix the issue immediately but they did not have another room to check us into. Our friends reported the same issue on the second night yet they were able to switch into another room. We are very unhappy with the issue not being resolved and have emailed the hotel directly for compensation. Still waiting on a response and it has been over a week since we checked out. I will update this review later with photographs of the issue if the hotel does not compensate us.

AMAZING hotel. Literally so beautiful and fantastic view from the pool and mountain view rooms. The climb up the hill to the resort was not as bad as other reviews made it seem. It's a 10 minute walk to either side of Railay. Loved seeing the rock climbers from our porch and even saw monkeys rock climbing. Our room was really nice and comfortable. Saw one lizard but it wasn't a huge deal, you are literally backed up to a jungle so the perfect location makes it worth running across a lizard haha. Don't pay more for the breakfast - it's very average and you can always buy it when you are staying there (I think for cheaper) if you decide you want it. Super helpful staff and there was a tuktuk and tractor that would sometimes take us down the hill. Stay in Railay and not in Krabi town. This place is beautiful.

The hotel is on a little hill next to the rocks with a beautiful view to the sea and the surrounding mountains. I stayed in a superior cottage which was nice but you have to be careful which one you get. The upper ones have a nice Mountain View, the lower ones have no view at all. The breakfast is ok but sometimes it takes too long for gone food to be replaced. I asked for a late check out (I even offered to pay), which was declined. The reason given was that the hotel was booked out which was not correct. Our cottage hasn’t even been cleaned when we finally left.

המקום יפייפה. מאד רומנטי ושקט. הצוות נחמד והאוכל במלון טעים אך קצת יקר. המלון נמצא במעלה ההר וההגעה אליו קשה. גם כשירדנו לחוף לא אהבתי... לא נקי ולא מסודר. המסעדות לא מזמינות ואחרי לילה אחד החלטנו ללכת.

Pros: Great breakfast, tasty food from the restaurant, friendly and accommodating staff, beautiful pool area, great location. Cons: Rooms could’ve been cleaner, Saw a bed bug and they moved us to another room. Sheets had blood stains all over them from bed bug bites. The second room the AC didn’t work.

Infinity pool makes this hotel. Gorgeous view. Stayed in individual cabin, which was lovely decorated and comfortable. If bathroom was updated, it would be a 4 star resort. Great value for money. Staff friendly. WiFi okay, but need to sign in each time.

Overall, we really loved our stay at Railay Phutawan. The location is *ideal* - you aren't directly on the beach with the noisy (people were not kidding - they're noisy!) longtail boats and crowds of daytrippers. Secluded up in the mountains just a 10 min walk to the beach, you have an insane view of the sea over the infinity pool, as well as a lovely karst cliff (where you can rock climb!). There's a lovely deck to have lunch on with cabanas, and breakfast is INSANE with continental and Thai options. The *only* thing that left something to be desired is the bathroom - the shower flooded easily into the main area, and sometimes there were sewer smells. This seems to be the norm in Thailand, as we experienced this in other (very nice!) hotels as well. Honestly, you won't even notice it because everything else is so great!

We were very happy with the hotel although it was quite a hike from the beach. Due to lack of WiFi we were unable to book the arrival transfer offered to us. We definitely took advantage of it upon our departure. The location was very scenic and mostly uphill. Our room was cozy and comfortable. The staff was friendly and helpful. The views were gorgeous! We additionally took advantage of having all of our clothing laundered for a nominal fee.

Amazing hotel and very nice stuff, but a bit far from the beach (25 min to the west coast which is the nicest beach) and the breakfast was fine but not amazing. Loved the view and the rooms