Myself my son , best friend & her son booked this hotel out of desperation (our booked apartment cancelled on us just as we landed in Milan ) it was a 48 hr trip for my sons 21st birthday , Ac Milan we’re playing at home and this hotel was the cheapest we could find and not too far to travel from central Milan .
The man on reception was abrupt & rude and we paid the tourist tax .
There was a tv in the room no remote , the bathroom was horrendous , broken shower door , rusty towel rail , broken toilet flush which made noise 24/7, we were left 2 towel packs even though there were 4 of us .
The light next to the bed was broken and uncovered .
The beds were made but the actual pillow had blood on .
On return to the UK I asked for a refund but was told I didn’t meet the cancellation requirements , which made no sense at all .
I would still like a full refund
And I reccomend to any one with children DO NOT book or anyone in general
So disappointed