I had a great stay, the staff were friendly and welcoming from the first day to the last, always helpful in assisting, shuttle service was frequent, my only negative was finding the shuttle going back from the haram - I did have an idea in mind of asking whether I could keep an Apple air tag on the shuttle bus to help me identify the location but I never got around to proposing that idea.
Buffet food was good, wasn’t necessarily a fan of the price but it’s good for people travelling in groups/ families.
Amenities in the room were solid, soap, shower gel, shampoo, towels… bed was good had good night sleep most nights (other than when I was battling the flu had the ac off). Overall standard you’d expect from a 4 star hotel