The hotel looked fantastic on hotels.com, but upon arrival, we were both disappointed. The room we ordered was uncomfortably cramped, and the bed was so hard that lying on the floor was more desirable. Me and my boyfriend didn't sleep at all the first night, and lying on the duvet didn't help either. Our complaints to the staff only got us an extra duvet to sleep on, and so the problem wasn't actually solved. Our next complaint got us into a bigger room, but the bed was still hard as concrete. We never recieved new towels during our stay of 5 nights either, and so we were not very pleased with this hotel, although it has its charm.