Rome55 - Piazza di Spagna

Location, location, location!!! Outside the door are the Spanish Steps, high end shopping and exquisite restaurants. The room was modern and well appointed. Owners Natalie, Claudio and assistant Marie Claire were wonderful hosts who helped with everything from car logistics to tips about the best of the city. We will be returning to this place!

No porter help. Shower area very slippery. Should not be charging this rate with reception present only half day.

The location is windrfull' and that all!!!! we came to the hotel at 20:00 pm, thay told us that a key will be wait for us at the recaption, but no key was thier, we need to call ,and over the phone thay explain to us how to open the door. the room was small, not look as half as at the pictuers. we woke up at 7:00 am, not because we want to, becuse someone decided to start reparing and he was makeing a terrible noise. we didn't say anything. In the next morning its all start over again,terribe, terrible noise - this time we decided to complain. At the recpation thay said thay sorry about the noise and thay will give us a compensation of 140 ure, only if we will cancel the resrvation from hotel.com, we told them that we can't cancel the reservation, and thay made us write a letter to hotel.com, and said that thay will work it out with hotel.com. The next day, thay told us that hotel.com can't cancel the reservation, so we will not get the compensation thay offer us. we try to explain that the were very understunding about the noisr, and thay said that we were right to get a compensation, but if hotel. com didnt give them back the money we will not get anything. we pay full price for a horrible place with a owner that stand a lied to us, and everytime thay felt uncomfortable thay said thay dont speak english!!! The place is embarrassing!!!!!!!!

I have never written a negative review before, but please take this warning seriously. This was the worst hotel experience I have had in 20 years of traveling and staying at hundreds of hotels. They double booked my suite and put me in a regular room in the middle of the lobby. They treated me nicely and acted as if they cared and were willing to correct the mistake. They told me they would move me the next day and compensate me, but then said sorry it has been booked again and we will figure out how to compensate you. They also promised to give a complimentary airport shuttle upon my check out, however when I needed to check out there was nobody at the hotel and they didn’t give me my refund or have a car for me. I had to rush to find a taxi and barely made my flight. Not only did they lie and steal from me, but there were bed bugs, which they deny but I am covered in little itchy bites. This was the worst run hotel by people that only care about making their money and not keeping their word. I cannot believe that they can get away with this. Avoid this place at all cost. They know how to scam you and keep you there in order to disqualify you from receiving a refund. The worst hotel for way too much money. Stay anywhere else in Rome. Hotels.com gave a small voucher as an apology, but not nearly enough for a long term high volume customer that trusted their website and its representations.

Awesome place to stay , close to everything and staff are so helpful , highly recommended