We have booked a deluxe/superior room through Hotels.com but the hotel did not have that room for us available (other guests checked in to them) despite the fact we paid extra. Not very professional. They blaimed Hotels.com which i think is wrong, as the agency sells room the hotel has. However I have to say that the manager on duty handled it the best she could and offered us a superior room in their other hotel, which we declined as we wanted to stay in Sopot. We got as an apology free dinner, which was just a small tiny set course. I have stayed at this hotel 3 times last two years, and although breakfast is nice, I will not return here because of this booking mess, especially since for that price (450 PLN) you can get much better hotels in Sopot !