This is my second stay here. It’s very nice and convenient when you’re only passing through Bangkok on your way to or from other places. This is my go to hotel for that purpose. It’s nice and clean, good enough standard, and a comfortable place to stay. It’s close to Khao San Road, but still quiet so you can get a good nights sleep.
On this stay I was however disappointed by the staff. I ordered food delivered to my room from a delivery service, as I got in late, was leaving early next morning, and couldn’t be bothered to go out for food. Suddenly there is loud banging on my door, and when I open the receptionist was there shouting at me “Why did you not pick up phone?!” over and over again. No one called me, so there was no call to pick up - which I tried to explain. The delivery boy looked embarrassed, and I was really shocked for being talked to like that by a staff member of the hotel. Ordering food to your room can’t possibly be that infuriating... Especially as the delivery boy had all necessary information to deliver my food without assistance from hotel staff.
I will probably stay here again for the reasons already mentioned, but the staff should really brush up on their customer service. Shouting at someone for ordering a pizza to their room isn’t a way to run a business.