Al Seef Resort & Spa by Andalus

More than 30 minutes to check in as it seems the process with bookings through hotels.com is not clear, ended up in a room with no room lights, but two table lamps beside the bed. Don't expect a room with a decent condition and expect some delays in checking in and out. The resort itself is beautiful withblots of shops around and well serviced.

Kind staff and nice place but don’t have elevators, nice for swimming relaxing.

Hotel was nice. But management dont treat guests as important people. They treat guests as a nuisance to their property which I think is ironic because thats what the hotel is all about. Swimming the lifeguard just goes around and keeps on counting and counting and tells people that your over limit, only 2 can go, only 5 can go. Manager comes to the room and just directly tells us. If you dont lower your volume we would check you out.

The stay was good however our booking with Hotels.com clearly says "Studio with pool views". when we arrived in the early hours in the morning looking out of the window was surprised there was NO POOL VIEW - querying with the hotel that morning we were told that there were no studios with pool view on the complex - very disappointing- Hotels.com need to be more careful with the statements on their bookings

Great stay