NH Collection Roma Palazzo Cinquecento

Great hotel next to train station.

The hotel is conveniently located just a few steps from Termini. Given I was arriving and leaving by train and that I had a very tight schedule, I decided to forgo better 5 star offerings I had already experienced in favor of the NH. The arrival experience started positively with a member of staff running out to come grab our bags, check in was swift and easy. The lobby is poor and not worthy of a 5 star property in such an amazing building. The furniture is tacky and of poor quality, no sense of welcome to the space, feels like a business 4*. The room is shabby and lower 4 star level. Small, all furniture is of bad quality, lighting is extremely poor. The bathroom is a 3 piece with a shower/bathtub. The fridge was making so much noise I had to turn it off, same for the led lighting that after one hour would buzz so strongly you’d have to shut off the lights. Room so small I couldn’t open my bag. Sound insulation is so bad you can hear the water going through the pipes in the walls and people walking around in neighboring rooms. Housekeeping also poor with us going out at sunrise and coming back at past 12 in the afternoon finding the room always still unclean even though the “please clean our room” was on the door. A five star shouldn’t even require that as staff should pay attention to when you leave your room. Overall, if it was a 3/4 star offering it would be fine, but given it sells as a 5 star, utter disaster!

Very centralised location. Walking dist from rail station. Hotel should inform guest checking in for the first nite that there is a short cut from station. Bell service is good. Front desk staff is attentive. Very pleasant stay.

The hotel is gorgeous and conveniently located. The room was immaculate and they had awesome service. The only issue was the clogged shower and the coffee machine would not work. We were welcomed and were provided with good service. There area had a lot of helpful amenties. Close to the metro. Slept very well. Rooms were quiet. It was just expensive for everything to not work.

Very clean and convenient location, the breakfast has many choices and also has fresh cook. Definitely recommend.