Majestic Mirage Punta Cana - All Suites - All inclusive

Travelers beware. This hotel does not take in consideration when there is some type of crisis in the world. I tried to cancel my reservation and it was denied. Yes it was past the cancelation period but I thought in time of a crisis it might be waved or at least be able to talk to a supervisor for a credit or change the reservation. I have stayed at this resort 3 times over the past 3 years and loyalty didn’t make a difference. I tried to speak to a supervisor and there was no one available to talk to. I was told that a supervisor would be in the following day and they would contact me and that never happened. I also contacted hotels.com and they were going to talk to the hotel in regards to my cancellation on my behalf because of the coronavirus and they never replied back to them as well. If I only took about 10 days for a replying back to hotels.com and was told that my request was denied. Yes they did follow their policy as I was past the cancellation period but the customer service was non existent. So if you are planning a trip ensure you are able to go and stay on top of your cancellation period so you don’t have a bad experience as I did.

We have stayed at this property three times. This time was good but there were a few issues. The biggest issue was with the availability of hot water. About half of our attempts to take a hot shower were met with tepid (at best) water. When I inquired about it, I was told to wait, that it would get hotter or, yes we know but there is not much we can do about it. Upon checking out, I was advised that it was an ongoing problem, and they did not know when it would be resolved. So before you go, check to see if it is resolved if your preference is for hot showers. Other minor issues included lack of availability of lunch in the club, inoperable TV (but nobody goes to the DR to watch TV). On the plus side, the service employees (waiters, concierge, bar tenders, house keeping folks) were amazing. Pablo was our concierge again. Last year by happenstance, this year by request. He is wonderful.

Majestic Mirage was a truly excellent property and I’m so happy we chose it over the other resorts we looked at ultimately. The service was stellar and friendly - from the check in to the friendly groundskeepers. Our Butler, Steeve, was a true gem and made sure every single need was met every day! The beach was gorgeous - no rocks or seaweed, and never any trouble finding beach chairs or a cabana. The food was mediocre, but we anticipated this going in. We always found something decent to eat at the buffets, but especially enjoyed the breakfast buffet at Seaside. Dinner at the a la cartes was a mixed experience - you just have to try them all and make your own opinion since every person we spoke to said the opposite of each other! personally, we liked the steakhouse and the Seaside for dinner best. For entertainment, we loved the pre-dinner band in the courtyard and theatre shows at night were really fun. The entertainment team works SO HARD! (Except the Jersey Boys show - that one was truly terrible despite best efforts, hehe). A suggestion would be to make at least one of the adult pools a more fun experience during the day time - lacked real atmosphere or party music, except during foam parties that only occur 1 hour a week and everyone loved! They could really improve on that, and perhaps having some music playing at the beach in one adult are to create more atmosphere for those that want to be social. Overall loved this resort and 150% will return and recommend!!!!