2/10
Tried to contact hotel to inform that we were delayed on our journey and at the same time order pick up from the airport. They never replied and when I tried to call the contact telephone number on their website , they just hanged up.
When I arrived around midnight 24 hr + late at the hotel in a taxi , they had cancelled my booking due to "NOSHOW" !!! An arrogant man in the reseption did not want to hear any excuses and said that I had to take this with Expedia who I booked the stay with.So I had to pay for at night even my booking was already paid. The night manager said he would contact Expedia during the night and we scheduled a meeting next morning at 08:00 am. Next morning he had left!!!! Contacted Expedia myself and they contacted the hotel to solve things.
The next day , the hotel had to move a lot of guest to another hotel ( Kempinski ) due to some technical problems...... (On of the staff told me overbooking ) We had a great time at Kempinski and recommend this hotel to everybody traveling to Aqaba. Really friendly and helpfull staff.
Verifisert reisende
Romantisk reise på 8 netter