2/10 – Dårlig
17. juni 2019
Zero star hotell
Tried to contact hotel to inform that we were delayed on our journey and at the same time order pick up from the airport. They never replied and when I tried to call the contact telephone number on their website , they just hanged up.
When I arrived around midnight 24 hr + late at the hotel in a taxi , they had cancelled my booking due to "NOSHOW" !!! An arrogant man in the reseption did not want to hear any excuses and said that I had to take this with Expedia who I booked the stay with.So I had to pay for at night even my booking was already paid. The night manager said he would contact Expedia during the night and we scheduled a meeting next morning at 08:00 am. Next morning he had left!!!! Contacted Expedia myself and they contacted the hotel to solve things.
The next day , the hotel had to move a lot of guest to another hotel ( Kempinski ) due to some technical problems...... (On of the staff told me overbooking ) We had a great time at Kempinski and recommend this hotel to everybody traveling to Aqaba. Really friendly and helpfull staff.
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Romantisk reise på 8 netter
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