Beach Rotana All Suites

Absolutely amazing and such good value for money! All staff were very helpful and friendly, from check in to checking out. The room was very spacious and clean. The situation of the suites was amazing too, within the Abu Dhabi Mall/ main Rotana Hotel complex. Due to Covid-19 access from the suites to the main hotel was closed, but it was fantastic to be able to make use of the golf buggy between the 2 sites. To have use of the beach / pool at the hotel was amazing too. Staff at Prego's Italian restaurant in the main hotel, where I dined each night were lovely. I would like to thank Ms Khin(m?) in Room Service for her kindness. I had breakfast by Room Service each morning of my stay, and on the first day asked would I like to choose the same time each day. Even when I changed the order for the second morning she remembered my order from previous day, and also the timing. The waiting staff were super too, as was Ms Camille on Front Desk, and the Concierge who assisted with instructing me where to park my car...most helpful. Thank you to all for a very memorable stay. I hope to stay again very soon!

very kindness and clean~!!

Rotana Beach All suite is not good place to stay. The suites are not part of main hotel. It is at the other end of mall. Have to walk a block to reach to main hotel. Could not check in on time as the room was not clean. Waited 2 hours in lobby. Hotel did not apologize or provided anything to compensate it. Room was smelly and not clean. Would not stay again. The pictures on website are from main hotel and then they put guest in suite which is not part of main hotel. Bad experience

Accidentally arrived to the Beach Rotana Residences, rather than All Suites which is where my booking was for. The two are part of a three property complex with the third being the Beach Rotana Hotel. Residences offered to switch the booking over at no extra cost, which I agreed to despite room sizes being a bit smaller. It was a good choice: the Residences room came with a small kitchen, a balcony, and was brand new / luxurious. Service was excellent and early check in and late check out both provided on a 1 night stay, which was excellent. The pool / beach area, which is shared between the three properties, was incredibly busy with some guests (me included) resorting to lying on the grassy areas as all the sunbeds were used. This is likely to be a seasonal issue, as between Christmas and New Year, occupancy rates are high but (I would imagine) there are barely any business travellers leaving the hotel during the day, so be aware of that if staying then.

We got an unexpected upgrade. Very clean, service is great and very friendly and helpful staff. Direct connection to the quite convenient.

Overall it was Ok. Certain services were good such as the pool, but other services were ok and not excellent as Khaldiya Palace.

Amazing stay kind staff

Hotel was fabulous, I would highly recommend.

We checked in at the Hotel Rotana Beach and were told that the Rotana Beach All Suites is in a different building. We went to the All Suites and it was no way 5 star we complained to the management and they moved us to a classic room in the main hotel. This was a nice room but next door to the main function room and it was noisy all night long. We complained and they moved us to a premium room which was excellent. The management were fantastic and the Hotel Beach Rotana was excellent 5/5. The all suites is only 3/5.

Due to crowd/ traffic control in order to access the public viewing area for New Year Eve fireworks in downtown Dubai the streets are closed at 3:00 pm. We arrived at the hotel at 9:00 am and us and others were not allowed to check in - even after we explained to them that we could wait to access the room until later- until 3:45 pm. This precluded access to view the fireworks. Also for the first two days of our stay the TV and desk phone in the room did not function. Communication of the issues daily did not resolve the issue until the last night of our stay.