Mccormick Place Guest House

Convenient parking, clean, and quiet

We never got to stay there and ended up having to book another hotel. They refused service and hotels.com refused to help us. We offered many solutions and this hotel told us they will not give us a refund and told us to report their charge as fraud to visa. Our friend had a broken foot and we were able to provide proof and doctors notes because this place had no disability access at first we wanted to cancel but they wouldn't allow us even with good reason and 2 months before the stay. We offered to pay cancellation fee and they refused. We ended booking another hotel for our friend and the other guests and I were trying to confirm our stay at McCormick they refused to let us stay even though i paid in full and they refused to give us a refund. They said we are not welcome on the property and told us to just call Visa and tell them to do a charge back or call the fraud depart and call it fraud. Very unprofessional and very upsetting that they are asking us to commit fraud. Hotels.com was no help as well.

The room was very clean and comfortable, but not a place for a senior like me. If you are a senior and have difficulty climbing stairs, don't book here. If you have a problem sharing a bathroom, don't book here. If you expect a TV in your room, don't book here. There is no one to talk to. All communication was through texts. The front door had a digital lock with a code. I did not feel very safe with people going in and out and no other form of security.

The place was immaculate. Very comfortable common spaces and clean, modern bathroom.

The details provided before checkin in the email and SMS, were detailed and made the checkin and checkout process easy and super fast.