Impressive Resort & Spa Punta Cana – All Inclusive

Hotel Service was worst we have ever had and that was the overall view from the majority of other vacationers from Canada, England and the US. Management has says one thing to try and make you happy but do not follow up on it and make sure your expectations are met. Hotel is very clean and beach is great but all 5 restaurants have average to below average food. The Spa is not even close to an average Spa as they have multiple people working without licence and do not know how to give anything but relaxing massage, do not ask for deep tissue as you will be disappointed. Would not Stay here until current owners are gone!!!!

The employees was goes above and beyond Luis,Wilson,Shikra, all the staff were very good to us I fl forgot some of the names

At check-in, if you are not a "Premium" guest, the front desk check in staff will press you to be "upsold" a premium membership, at only an extra $150.00. "Normally $300.00" (sure!). After we said no, the white polo shirt staff approached us at least 5 more times while we strolled through the resort, attempting to get us to upgrade our stay. We were offered the Premium Breakfast, the Premium steak dinner, to listen to the sales speech about some membership option, which they insisted was not a "time share." Lest the reader think I'm negative about everything, let me say that the grounds were beautiful, impeccably maintained, the room was very nice, the air conditioning only cools down to 78. But, that was ok. I just don't like the constant effort to be sold on more of anything.

Very clean, a greeted with a nice cold fruit drink. The people working there are very helpful. Great service. The buffet area very clean and the food is great quality, no cheep buffet food. Very safe.