Impressive Premium Resort & Spa Punta Cana – All Inclusive

Upgraded to beach front w/jacuzzi, which I never do because of short stay. (2 night). Check in lacked service. Told to sit and wait. Took a long time, more than 30 minutes, then given wrong room. Asked to be discounted or switched, we were switched to a better room, but jacuzzi didn’t hold water and ants in bathroom. Resort was beautiful, but staff didn’t really make you feel welcome. They would talk amongst themselves and not let you know what was going on or taking so long. they would be interrupted constantly and normally I wouldn’t mind with a quick, “sorry about that”, but there was none. They let vendors on site who were very pushy. Food was subpar compared to resorts similar in price. Pools and Many of the bars shut down very early. Domingo set up our excursion was friendly, helpful, and personable. Kelvin tried harder after realizing our room was messed up. Champagne (not sure if that’s how he spelled it was funny, friendly, and courteous.

From the very first moments on site, we were subjected to salesperson after salesperson trying to help us find excursions, spa treatments, glasses, jewelry, knick-knacks, braids, purses, and whatever else. And I think we were asked if we wanted to purchase a neighboring resort at one point. Outside the hard sells, Rafael (our concierge) made our stay very enjoyable, not only treating each us as if we were his only clients, but also repeatedly going above and beyond, even putting his own romantic spin on room decoration a few nights into our stay. Even though our first choice was to stay at an Adults-Only venue, this worked out great, as we were never bothered by children, even infants. The best drinks we had were at the Premium pool bar - second best were at the main lobby. Stay away from the general pool bars. I have no complaints about the food. As Americans, we could have used some cookies and ice cream options throughout the day, but in fairness, it's not a cruise ship.

Beautiful area! Loved the white sand beach. Some days were weedier than others but the hotel cleaned them up quite well. Buffett food was so, so. Entertainment was good. The grounds are very pretty!

The settings and the grounds are beautiful, the service, rooms, food, drinks and service overall are horrible.. 1 star at best.. A shame with such a beautiful location. Will go bankrupt, again..

The service of the personnel is outstanding. Food is good but can be better in the premium area. Beautiful hotel, clean and a lot a vegetation integrated.